Privacy Policy

1. Who We Are

Greatech Global Technologies Limited ("Greatech", "we", "us", "our") is a New Zealand registered limited liability company. We own two manufacturing plants in China and predominantly manufacture PP spunbond nonwoven fabric and pocket spring mattresses.

We operate this website to promote our products and services to business customers.

We are an agency under the Privacy Act 2020 and are bound by the 13 Information Privacy Principles (IPPs) set out in that Act. This policy explains how we meet those obligations.

If you have questions about this policy or want to access or correct your personal information, see clause 10 for our contact details.

2. What Personal Information We Collect

We only collect personal information that we reasonably need for the purposes described in this policy. The information we may collect includes:

Information you give us directly

• Name, company, job title, email address, phone number, and business address;
• Details of your product enquiry, sample request, or business question; and
• Any other information you include in messages or correspondence with us.

Information collected automatically when you visit our website

• IP address, browser type, pages visited, and time and date of visit; and
• Cookie data — see clause 7 below.

Information we receive from others

We may receive business contact information from trade referrals, industry directories, or commercial contacts. Where we do, we will take reasonable steps to let you know as soon as practicable, consistent with IPP 3A of the Privacy Act 2020.

3. Why We Collect It

We collect and use personal information to:

• respond to your product enquiries and sample requests;
• manage our commercial relationships with customers, distributors, and suppliers;
• communicate with you about our products and services where you have indicated interest;
• operate and improve this website;
• meet our legal and regulatory obligations; and
• manage or resolve disputes or complaints.

We will not use your personal information for any other purpose without your consent or as permitted by the Privacy Act 2020.

4. How We Store and Protect It

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure, and other misuse, consistent with IPP 5 of the Privacy Act 2020.

Personal information collected through this website may be stored and processed using third party service providers including website hosting providers, email platforms, and business tools such as cloud storage and CRM systems. These providers may store data on servers located outside New Zealand, including in Australia, the United States, and other countries. Before using any such provider, we take reasonable steps to satisfy ourselves that they protect personal information in a manner that provides comparable safeguards to those required under the Privacy Act 2020 — for example, by using providers who operate under GDPR-compliant data processing agreements or comparable privacy frameworks (i.e. Microsoft, Google etc.).

We keep personal information only for as long as we need it for the purposes for which it was collected, or as required by law. When we no longer need it, we will take reasonable steps to destroy or de-identify it.

5. Who We Share It With

We do not sell your personal information. We may share it only where necessary for the purposes in clause 3, including with:

• our associated manufacturing entities and personnel, including in China, for processing your enquiry or order — see clause 6 below;
• third party service providers who help us operate the website or run our business, such as hosting providers, email platforms, and analytics tools;
• our professional advisers such as lawyers and accountants; and
• government agencies or regulators where required by law.

We do not disclose personal information to any other person or organisation without your consent, unless permitted by the Privacy Act 2020.

6. Sharing Information Overseas

Greatech has manufacturing operations in China. We may share relevant personal information — such as your name and contact details in connection with a product inquiry or order — with our associated entities and personnel in China.

Before doing so, we take reasonable steps to satisfy ourselves that the information will be protected in a manner that provides comparable safeguards to those required under the Privacy Act 2020, consistent with IPP 12 of that Act.

7. Cookies and Website Analytics

Our website uses cookies — small text files placed on your device when you visit — and website analytics tools to understand how visitors use the site.

We use:

• Essential cookies — needed for the website to function;
• Analytics cookies — to understand how visitors use our site. This information is collected in aggregate and does not identify individuals; and
• Functional cookies — to remember preferences and improve your experience.

You can control cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

8. Your Rights — Access and Correction

Access

You can ask us to confirm whether we hold personal information about you, and to give you access to it. We will respond within 20 working days of receiving your written request. In some cases the Privacy Act 2020 allows us to decline or limit access — if we do, we will tell you why.

Correction

If you think personal information we hold about you is wrong, incomplete, or out of date, you can ask us to correct it. If we do not agree to correct it, you can ask us to attach a note to the information recording what correction you requested.

To make an access or correction request, contact us using the details in clause 10.

9. Privacy Breaches

If we become aware of a privacy breach that is likely to cause serious harm to an affected person, we will notify the Privacy Commissioner and the affected person as soon as reasonably practicable, consistent with sections 113 to 115 of the Privacy Act 2020.

10. Contact Us and Complaints

If you have questions about this policy, want to access or correct your information, or want to make a complaint about how we have handled your personal information, please contact us:

We will acknowledge complaints within 5 working days and aim to resolve them within 20 working days.

If you are not satisfied with how we handle your complaint, you can contact the Office of the Privacy Commissioner:

11. Changes to This Policy

We may update this policy from time to time. The current version is always on our website with the date it was last updated. We encourage you to check it periodically.